Frequently Asked Questions

These are only applicable to services that are cancellable( Saver and value products cannot be cancelled or amended). There is a certain time limit (usually 48hrs but may vary to product but it will be specified next to the product if this implies) that needs to be followed for cancellation requests to be accepted. No requests would be entertained post the office hours. For details on cancellation and refunds please visit cancellations/ refunds section on terms-condition page.

All booking confirmations are sent to the email provided at the time of booking. In case you have not received the email please check your junk email box . You can contact us during our office hours or leave a ticket at our help desk and our support team will assist you.

With Park and Ride car parking service, you drive to your booked car parking location and leave your car keys in the car park. The car park then arranges transfers to the airport. Transfers are usually free but some car parks do charge transfer fees separately. Please check more info on your chosen product for further details.

A Levy fee is a fee levied by the airport to car park operators to access the airport. Most of our car parks include this in the price and some car parks charge it separate to the booking fee.

You can contact us at the customer support Help Desk and our team will be happy to help. Meet and Greet is a booking agent; we will not be responsible for any complaints regarding damages or car park service itself.

Please call the number on your booking confirmation and inform the car park about the delay and they will be happy to assist you. Our car parks keep track of any changes in the flight schedule; you don’t have to worry if you appear before midnight. If you arrive after midnight, there is a £10-£20 charge(depending on the product), payable to the car park directly. 

Usually, between 2-3 hours before your flight departure. More specifically, for domestic flights we recommend 2 hours and for international flights for 3 hours.

Yes, you can edit your booking timings, flight number, and vehicle details during our office hours by leaving a ticket at our Help Desk, where our customer services team will be happy to assist you.