Frequently Asked Questions

With Park and Ride car parking service, you drive to your booked car parking location and leave your car keys in the car park. The car park then arranges transfers to the airport. Transfers are usually free but some car parks do charge transfer fees separately. Please check more info on your chosen product for further details.

A Levy fee is a fee levied by the airport to car park operators to access the airport. Most of our car parks include this in the price and some car parks charge it separate to the booking fee.

All booking confirmations are sent to the email provided at the time of booking. In case you have not received the email please check your junk email box . You can contact us during our office hours or leave a ticket at our help desk and our support team will assist you.

Yes, you can change your return date 24hrs prior to the departure date. If you have already departed and left your vehicle in the car park you must contact the car park with your new return date and time.

These are only applicable to services that are cancellable( Saver and value products cannot be cancelled or amended). There is a certain time limit (usually 48hrs but may vary to product but it will be specified next to the product if this implies) that needs to be followed for cancellation requests to be accepted. No requests would be entertained post the office hours. For details on cancellation and refunds please visit cancellations/ refunds section on terms-condition page.

You can contact us at the customer support Help Desk and our team will be happy to help. Meet and Greet is a booking agent; we will not be responsible for any complaints regarding damages or car park service itself.

Please call the number on your booking confirmation and inform the car park about the delay and they will be happy to assist you. Our car parks keep track of any changes in the flight schedule; you don’t have to worry if you appear before midnight. If you arrive after midnight, there is a £10-£20 charge(depending on the product), payable to the car park directly. 

Usually, between 2-3 hours before your flight departure. More specifically, for domestic flights we recommend 2 hours and for international flights for 3 hours.

Yes, you can edit your booking timings, flight number, and vehicle details during our office hours by leaving a ticket at our Help Desk, where our customer services team will be happy to assist you.

Meet and Greet car parking services will allow you to park your car in the most convenient way. Drive straight to the terminal where you will be met by a Chauffeur who will park your car at your booked car parking location. Call the chauffeur once you are back from your journey and your car will be delivered to the terminal.

Yes, different parking providers have different cancellation rules. It is advised that you read the terms and conditions of your reservation or get in touch with the parking provider directly to find out their cancellation policy.

Pre-paying for your Gatwick parking is usually a good idea because it frequently offers more affordable prices than doing so on the day of arrival. A simpler and more convenient experience is guaranteed when you reserve your parking space in advance.

The "Inter-Terminal Shuttle" at Gatwick Airport runs a free shuttle service between the North and South terminals. The shuttle takes about two minutes to travel between terminals and runs every few minutes.

The Gatwick Long Stay parking lot could have or not have free parking for a set duration of time. For accurate information on parking costs and any potential free parking possibilities, it is recommended to check the official Gatwick Airport website or get in touch with the parking provider officially.

Your particular needs and preferences will determine which Gatwick parking option is ideal for you. Cost, convenience, duration of stay, and choice for Meet and Greet or Park and Ride services are all things to take into mind. You may choose the best parking company by doing some research and comparing their costs, user reviews, and services.

Absolutely. We maintain 24/7 surveillance, well-lit areas, and on-site staff for your vehicle's safety.

You can easily make a reservation online through our website or by calling our customer service.

Cancellation policies vary by location and reservation type. Please refer to our website or contact us for details.