It’s Important that you understand what you are booking before you commit and make payment. In this regard, we have set out our Terms & Conditions which you can read prior to making a booking as these will be the conditions of your booking once you have made a payment.
About Us: Our terms and conditions are governed by English law and apply from when we provide you with a booking reference via our website or by phone in exceptional cases. Both Parties (You and Us) agree to submit to the exclusive jurisdiction of the English courts. When we talk about 'us', ‘we’ etc, we mean Meet and Greet Resevations(co no: 14989449) with Registered Address: Suite 8f, Kelvin House, Kelvin Way, Crawley,West Sussex, RH10 9WE.
These terms only apply to Meet and Greet bookings made directly through our website, app, or via Meet and Greet contact centre or through an affiliate partner of Meet and Greet using the Meet and Greet booking website/engine. We act as a booking agent for the companies that provide or operate the travel products we sell on our website. Your contract for the provision of these travel products will be with the applicable provider of them, and they have their own terms and conditions. These are available upon request or you can access via their website. Bookings made via a third party partner website are subject to the terms and conditions set out on that website.
By booking with Meet and Greet you have agreed to be bound by the following Terms & Conditions which are governed by English law and apply from when we provide you with a booking reference. You agree to be subject to the decisions of the courts in England.
We endeavour to provide you with as much relevant and accurate information as possible about each booking option available. The companies that provide the holiday packages, air tickets, hotels, car parks, lounges, and car hire we sell will have their own terms and conditions, which will also apply to you. Once you book, our role is as an intermediary between you and the product provider, sharing the booking details with the provider and sending you a booking reference number by email on behalf of the provider.
As regard Airport Car Parking, we deal with Multiple car park providers nationally so have a wide and varied range of options and prices that can change. Please read the parking product details carefully before you decide which option best suits your needs and budget. We cannot accept any refund claims based on a lack of information that is presented in the product details on the website.
Meet and Greet acts as an Agent for the carefully selected car park providers featured on the website. Your parking contract will be with the individual car park provider and will be subject to their Terms & Conditions which may contain exemption clauses and limit each company's liability. (full details of each car park’s Terms & Conditions are available from the individual car park provider). Your e-mail confirmation will state the name of the car park provider you have been booked with.
All prices include VAT and are constantly updated so we can give you the best deal available at the time. A price we’ve offered you may go up or down if you come back to book later. Make sure you book the package you want when you see it, so we can guarantee you’ll pay the price you’ve seen. We reserve the right to correct any pricing errors on our website and/or on any bookings at an incorrect price.
If you use a discount code when looking at our products, the discount will be noted on each package it applies to. If you want to take advantage of your discount, make sure you book a package that states your discount can be applied.
Meet and Greet has developed this website to make booking a very simple process. If you encounter any problems, please email bookings@meetandgreetreservations.co.uk
Prices
Meet and Greet offers amazing deals for airport parking. Our pricing information:
We know that from time to time things change and you may need to cancel or amend your booking. We will take all reasonable measures to facilitate your changes but are bound by the Terms & Conditions of each car parking product, so it is important that you read the cancellation and amendment policy below.
Cancellations are subject to the contractual terms agreed upon within these Terms & Conditions and must be made through Meet and Greet and not the car park provider directly. Each car park provider may also have their cancellation policy so you must check the car park's Terms & Conditions. Some products are non-amendable (Non-Flex) and no refund is eligible.
To cancel a booking please contact us via our ticketing system https://meetandgreetreservations.co.uk/support or send an e-mail to bookings@meetandgreetreservations.co.uk quoting your booking reference number. Please note that cancellation requests can only be actioned within office hours and are subject to our notice periods.
All cancelled bookings are subject to a £20.00 administration charge (unless you have cancellation cover, cancel before 72 hours of your Drop-Off time and you have not booked a non-amendable product (non-flex)).
Refunds:
Refund Notice Periods:
In order to claim a refund all car park providers require a MINIMUM cancellation period of 72 hours prior to your arrival time with the exceptions of:
Certain promotional offers are non-refundable.
Every effort is made to ensure clients receive the correct information for their booking. If for any reason you fail to utilize the booked space and adequate notice is not given you will regretfully not receive a refund.
Parking Booking Amendments
Any amendments made to a booking with more than 48 hours notice will incur an amendment charge of £10.00. To amend your booking please use our ticketing system https://meetandgreetreservations.co.uk/support or email us at bookings@meetandgreetreservations.co.uk quoting your booking reference number.
Parking Cancellation Cover
If you take out our optional Cancellation Cover you will be exempt from the £20 cancellation fee or £10 amendment fee should you need to cancel or change your booking. However, if you wish to cancel your booking you must do so at least 72 hours before your car-park arrival time or 48 hours before your car-park arrival time if you wish to amend your booking. If you cancel after this time you will be subject to our usual terms & conditions above and the terms & conditions of the car park provider. Please note: Non-amendable products (Non-Flex) can not be cancelled.
We will email you all of the documentation that you need to access the car park.
Park & Ride/Shuttle Services and On-site Parking
Please ensure that you take:
Meet & Greet/ Chauffeur Services
Any booking errors or late arrivals resulting in company drivers being kept waiting may result in an administration charge (typically £10 but can vary). This is payable to the driver immediately. Please check the product surcharges of the car park provider.
Please ensure that you take:
Entry/Exit Procedures
If you do not follow the correct arrival/ entry or exit procedures or fail to show your booking voucher you may be charged by the car park. Meet and Greet will not be able to obtain a refund on your behalf.
It is very important that you arrive at your car park with plenty of time to spare. Any missed bookings, flights or other problems arising from being late cannot be recompensed by Meet and Greet.
Most airports charge a fee for Pick Up and Drop offs. This fee varies between airports hence please check the airport policy on this online. The fee is payable directly to the airport or to the provider at the time on entry/exit. This is NOT included in your booking fee.
Possessions and Keys
Some parking services will require you to leave your ignition keys. This is perfectly normal and safe and allows for a more efficient parking service. You will see whether you will need to leave your keys on the parking information when you book. Remove all possessions and leave only the keys/codes required for your vehicle.
You must ensure that before leaving your vehicle it is in a roadworthy condition, taxed and has a valid MOT if applicable. The car parking company's drivers are fully insured by the service provider.
Car park providers accept liability for proven acts of negligence to the extent of their Terms & Conditions hence please ready and understand these T&C’s . For Park & Ride, and Meet & Greet parking options, claims cannot be considered once your vehicle has left the site, so it is important to check your vehicle before you leave the car park or terminal and report any concerns to the car park provider directly.
In the unlikely event that you encounter a problem at your car park you must inform the provider before you leave. Some providers will NOT accept complaints once you have collected your vehicle and have left the car park. In other instances, complaints will be more difficult to manage once your vehicle has left the site. Service providers will generally try to resolve any issues before you leave the car park.
If you are not satisfied with the service provider's response then put any outstanding issues in writing to Meet and Greetwithin 10 days of your return date. It is important to include as much detail as possible about your complaint. Please send your complaint to: - Meet and Greet, Office F Suite, 8 Kelvin Way, Crawley, West Sussex RH10 9SE, or Email: bookings@meetandgreetreservations.co.uk.
You should receive a reply within 10 working days upon receipt of your complaint. We will do our utmost to manage your complaint, however, Meet and Greet will NOT be liable in any way due to the issue you have with the car park provider.
Limitation of Liability
The total liability for Meet and Greet to the client for any and all claims arising from the use of the website is limited to the cost of the client's booking including both parking and booking fees paid to Meet and Greet.
We cannot accept liability under any circumstances for factors outside of our control where the performance of this contract is prevented. These include, but are not limited to reasons of war, threat of war, riots, civil strife, terrorist activities, industrial disputes, natural disaster, nuclear disaster, fire or adverse weather conditions etc. Changes or termination of your contract due to force majeure are extremely unlikely. If, however, such major events do occur, we regret we will be unable to make any refund of payments for services not received. We cannot accept liability or pay any compensation where the performance (or prompt performance) of our obligations under our contract with you is prevented or affected by force majeure. This is also the case if you suffer any damage, loss or expense of any nature as a result of the major event.
Distance Selling Regulation
In accordance with Distance Selling Regulations 2000, Regulation 6 (b) 4, all bookings are exempt from the 14 day cooling off period imposed on some online goods and services.
Modification of Terms & Conditions
Meet and Greet may modify these Terms and Conditions from time to time. You agree to the terms and conditions at the time of your booking.
Contact Information:
Trading Address: Suite 8f, Kelvin House, Kelvin Way, Crawley,West Sussex, RH10 9WE
Email: bookings@meetandgreetreservations.co.uk
Call us at: 02045185484
